Frequently asked questions

Subscriptions

Every month, you get to enjoy fine wines selected by renowned Master Sommelier Jean-Michel Deluc. As well as your two bottles, you will also receive the Gazette as well as tasting notes, to help you get the most out of your selection. As a subscriber you're also eligible for special discounts on all the wines offered in our online store. This means you can buy any of the wines that you've enjoyed again and again!

You can get somebody a subscription using our ready-to-print gift card!

1. You choose the subscription type and the delivery method.

2. A gift card is generated and sent to you via e-mail. Then simply print it or email it to the lucky recipient.

3. They then activate their subscription on our website.

4. Once the subscription is activated, the recipient enters their delivery address and will receive their first box!

Grape Expectations is recommended for those who want to get a head start in the world of wine. Composed of many surprising wines, the Apprentice box offers a taste of something different with excellent value for money. The Age of Raisin box on the other hand offers more prestigious and well-known labels. Recommended for anyone just starting a wine cellar or for those who are already wine connoisseurs. See the options

They are selected by Jean-Michel Deluc, the former Head Sommelier at the Ritz Paris and official Master Sommelier at Le Petit Ballon. Every month he selects the wines for the different subscription options at Le Petit Ballon. 

The labels make up Le Petit Ballon's cheat sheet! The labels show you what type of wine you can expect, before you've even tasted it! They were created by Jean-Michel Deluc and the team at Le Petit Ballon to classify the wines that we offer. So when you're shopping in our store you can immediately spot the wines that are likely to please your palate! Would you like to know which wines you might like? Take the quiz!  

If you start your subscription before the 20th of the month, you will receive your first selection of bottles from our 'Welcome Program' within 4 to 8 working days after registering (or activation of your gift card). If you start your subscription after the 20th of the month, you will receive your first selection from our 'Welcome Program' around the 20th of the following month. 

Your first selection is actually part of our 'Welcome Program' and contains two 'little treasures' which are favourites of Jean-Michel Deluc and also our existing subscribers' highest-rated wines. We also use this opportunity to give you a special edition of our monthly magazine, the Gazette, to tell you all about Le Petit Ballon! After the first month you have two options:

1) Continue your 'Welcome Program' for the second and third months. This programme will tell you all about the basics of wine tasting via the Gazette and will also complete your online wine profile, helping us match the selections to your tastes.

2) Continue your subscription but with the 'Wine of the Month' selections (available from April 2016 onwards). To do this, go to 'My Subscription' and personalise your selection (from the 20th until the end of each month).

(PLEASE NOTE: this option is not available during the first month of your subscription but will come into effect from the second month onwards)

You can update your Preferences (shipping address, payment method) whenever you want, but you have to do the changes before the end of the month if you want it to be updated for next month.

 

e.g. : If you change your preferences on October 25th, they will apply for November.

If you change your preferences on November 2nd, they will apply for December.

 

If you have any special requests, please contact our Customer Service.

Yes, if you've chosen a subscription by direct debit you can choose not to receive the next selection. To do this, go to 'My Subscription' and click “Skip next month delivery” on the blue banner. Please note, you must make this change before the last day of the month if you don't want to receive the following month's selection.

You can unsubscribe anytime, right from the first month if you chose the monthly Direct Debit (or "No Strings") option. All you have to do is unsubscribe to stop receiving the bottles the next month e.g. if you unsubscribe on the 12th of February, you won't be charged on the 1st of March and you won't receive the two bottles for March.

Go to 'This Month' and then simply select 'Previous Wines' on the top left of the page. There you can find all the information about any wines that you've received.

You can find all of the wines you've received on our website. Having had a taste of the wines as part of your subscription, you can then buy the ones you like in our store. As a subscriber you get special discounts, too! In addition, you can buy each bottle individually. This means you can order 1, 2, 6 or even 15 bottles of your choice and create a selection made up of your favourite wines. Each month, the wines you have received are available for sale in the 'Wines of the Month' section. This is where you'll find the wines that you perhaps received several months ago. In addition, from time to time we will organise wine fairs, flash sales and Christmas markets to showcase the most popular wines and those most requested by subscribers.

To unsubscribe, go to 'My Subscription', then simply click 'Suspend' at the bottom of the page and that's it, job done.

Click on "My Information" then "My Account" and "Change your password" to change your password.

You can't find the answer to your question ?

Please send an email to hello@lepetitballon.com we'll be happy to help !

Contact our Customer Service

Gift Card

You can treat somebody to a Le Petit Ballon subscription using our gift card: you choose the subscription and a gift card is then generated and sent to you via e-mail. You can then print it and give it to the recipient who simply has to activate it on our website. Once the subscription is activated, the recipient enters their delivery address. To order a gift card, click on "Gift" at the top of the homepage.

The Le Petit Ballon gift card can be either printed or sent to the recipient via email. The recipient sees the subscription-type chosen (Master or Apprentice), the length of the subscription and the delivery method. You can give them the gift card either by printing it, or alternatively by emailing it to them, they can then visit our website: http://www.lepetitballon.com/uk/giftcard/ enter the activation code shown on the card and enter their delivery address. Once these steps have been completed, the subscription and delivery process begin!

To actually give someone a Le Petit Ballon gift card (which is sent to you, the giver, as a PDF), you can either print it immediately after your order is placed, or email said PDF to the recipient. They then visit our website (http://www.lepetitballon.com/uk/giftcard/), enter the activation code displayed on the card and their delivery address. Once these steps have been completed, the subscription and delivery process begin!

The gift card is valid for a year from the day of purchase.

Once he received his gift card he has to enter the activation code on the 'Received a gift?' page. To activate his subscription, the recipient enters his delivery address. If the gift card has been activated before the 20th of the month he will receive his first selection 4 to 8 days after said activation. If the gift card has been activated after the 20th of the month, he will receive his first selection between the 11th and the 15th of the following month.

Usually, it's the recipient of your gift card who activate their subscription. If you want to activate the subscription by yourself, instead of the recipient, please note that:

1) If you create an account using the recipient's email address, they will immediatly be notified with a confirmation email when you activate the subscription (worth considering if your gift is a surprise).

2) If you use your own account to activate your subscription, you will then be considered the beneficiary of the subscription. The recipient of your gift will no longer have access to all of the benefits reserved for subscribers.

For futher information please contact Maxime, Julia or Floriane here.

It's very easy! Go to the activation page and enter the activation code shown on the gift card that you received. Then, just follow the instructions! You will receive your first bottles, in the month following your activation, at the delivery address you entered.

 

An error message appears when you try to activate your card ?

 

1/ There is an error with the activation code you have entered. Please double check the code and dashes have been entered correctly (i/l or O/0 are common mistakes)

 

2/ The card may no longer be valid, or has already been redeemed. Please contact our customer service team for more information.

 

3/ It seems that you are in the incorrect country store. Please contact our customer service team for more information.

Your first selection is actually part of the 'Welcome Program' and contains two 'little treasures' which are favourites of Jean-Michel Deluc and highly-rated by our subscribers. We also use this opportunity to give a special edition of our monthly magazine, the Gazette, to tell you all about Le Petit Ballon! After the first month you have two options:

1) Continue your 'Welcome Program' for the second and third months. This programme will tell you all about the basics of wine tasting via the Gazette and will also complete your online wine profile, helping us match the selections to your tastes.

2) Continue your subscription but with the 'Wine of the Month' selections. To do this, from your Homepage, click on “Next month wines selection' at the right bottom of the page and personalize your selection (from the 21st until the end of each month”

(PLEASE NOTE: this option is not available during the first month of your subscription but will come into effect from the second month onwards)

You can't find the answer to your question ?

Please send an email to hello@lepetitballon.com we'll be happy to help !

Contact our Customer Service

Payment

The cost of your subscription will be debited from your account on the 1st of every month, e.g. £24.90 per month for the Apprentice Box option (while you are a subscriber). You can unsubscribe whenever you want to, even during the first month. Please note: the first month is immediatly debited at the time of purchase. For 3, 6 or 12 months subscriptions and gifts, you will be charged for the entire subscription period at the time of purchase, e.g. if you buy a 6 month Apprentice Box subscription you will be charged the cost of 6 individual Apprentice Boxes (£24.90), making the one-off cost £149.40.

You can pay with most credit or debit cards (Visa, Mastercard, American Express).

To update your bank details go to 'My subscription' then 'Payment', where you can edit or amend any payment details. Please remember that any personal or banking information is completely secured by our Adyen solution.

If you choose the 'No Strings' or 'Monthly Direct Debit' options, your account will be automatically debited for the cost of your subscription. For example: If you buy a Grape Expectations box, £24.90 will be debited the 1st of every month while you are subscribed. However, you can unsubscribe whenever you want. If you want to cancel your subscription, go to 'My subscription'>'Suspend my subscription'. Please make sure you unsubscribe before the 1st of the month if you don't want to receive the wines for that month. For example, you need to cancel your subscription before the 30th of January to not receive the wines of February.

You can't find the answer to your question ?

Please send an email to hello@lepetitballon.com we'll be happy to help !

Contact our Customer Service
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