Dear visitors and former subscribers,

After 3 years of exciting wine experiences, we’ve decided to  pack up the UK part of our business and head back to our home country of France.

It’s been an absolute pleasure to share our wine discoveries with you each month and we hope you’ll continue to be adventurous in tasting new and interesting wines!

Received a gift card? Track your parcel

Have a question?

Our customer service team is here to help! Read our FAQ's below or send us an email at hello@lepetitballon.com

Frequently Asked Questions

I am a subscriber with a recurring subscription.
Your subscription has ended, and you received your last box in February. There is no need for you to take any action. We have stopped your monthly payments and you will no longer be charged. Track your parcel here
I am a subscriber with a prepaid subscription.
We sent the remaining bottles left on your subscription to your delivery address in February. Track your parcel here
I purchased a gift card for someone.
If the recipient of your gift card has already activated their subscription, they will have received the remainder of their bottles to their delivery address in February. The number of bottles they received is the number of months that were remaining on their gift card multiplied by two bottles. For example: If they had 3 months left on their gift card, they received 3 x 2 bottles (6 bottles).

If they are yet to activate their gift card, please make sure they do so here at their earliest convenience.
I received a gift card.
We sent the remaining bottles left on your subscription to your delivery address in February. The number of bottles you received equals the number of months left on your gift card, multiplied by two bottles. For example: If you had 3 months left on your gift card, you will have received 3 x 2 bottles (6 bottles).
I received a gift card but am yet to activate it
Please activate your gift card at your earliest convenience following this link.
How can I track my parcel?
Click here to track your parcel. You’ll need your order number to do so. Drop us an email if you need some help.
Can I buy on the French site and have it delivered to the UK?
Unfortunately no. It is not possible to buy in France and have it delivered to another country. If you are ever visiting France do pop into one of our boutiques!
I have not yet received my bottles, what can I do?
You can track your parcel here or contact our customer service team who can help: hello@lepetitballon.com
I have another question.
Our team is just an email away! Write to us at hello@lepetitballon.com and one of our team will answer any question you may have.